New Medicine Service
How the New Medicine Service Supports You
Starting a new medicine can raise questions. The New Medicine Service gives you free, one-to-one support from a pharmacist so you understand your treatment and feel confident using it.
You’ll receive clear guidance, help with any side effects, and the opportunity to discuss anything you’re unsure about, making it easier to stay on track and get the best possible outcome from your medication.
How It Works
Getting Started
If you’re starting a new medicine for a long-term condition, your pharmacist will invite you to use the free New Medicine Service.
First Consultation
A few days after beginning your treatment, you’ll have a short, confidential discussion with the pharmacist to review how you’re getting on and answer any questions.
Follow-Up Review
Around 2 to 3 weeks later, you’ll be offered a second consultation to check your progress, provide further guidance, and ensure your medicine is working well for you.